Online course · 250 € incl. VAT

Mastering difficult conversations: The Art of Difficult Conversations

Criticism, emotions, resistance. This course prepares you for the conversations you would rather postpone.

In four modules you learn conversation techniques, how to deal with emotions and how to recognise resistance before it takes over.

What changes for you

Confidence, even when it gets emotional

You stay calm, even when the conversation turns.

You handle verbal attacks with composure.

You recognise resistance and know how to respond.

You build trust, even when the message is uncomfortable.

Course content

Four modules for more clarity

Module 1: Fundamentals of communication

How communication works and why it often lands differently than intended.

Module 2: The impact of relationships on communication

Why the same message works differently with two people.

Module 3: Dealing with emotions

What to do when anger, tears or withdrawal take over.

Module 4: Typical conversation situations

Criticism, conflict, bad news. Clear sequences for the situations that come up again and again.

What you get

Everything you need to learn

Videos

Short videos with Phillipp

Easy to follow, with practical examples. On desktop, tablet or smartphone.

Workbook

To read and print

All content and exercises in one digital workbook.

Certificate

Proof of your progress

A personalised BY BEING YOU certificate confirms what you have learned.

Reviews

What participants say

Susanne K. · Essen

„Very well chosen examples.“

I could relate to them and have taken away quite a bit from the course for myself.

Daniel O. · Stuttgart

„Set your own pace.“

The breaks between the individual sessions are well timed, allowing for automatic self-reflection.

Manuela A. · Karlsruhe

„A great mix of theory and practice.“

It is once again very well structured and includes many practical examples.

Your trainer

Phillipp Schwarz

Phillipp is a work and organisational psychologist, systemic consultant and coach. For more than 15 years he has been working with leaders and their teams at companies such as Breuninger, EDEKA and Holtzbrinck.

The course is in English. [Placeholder: confirm with Phillipp whether videos are recorded in English or subtitled.]

Get started

Your next difficult conversation is coming.

250 € including VAT. Six months of access, workbook and certificate included.

FAQ

Frequently asked questions

How long do I have access?

Six months from purchase.

Do I need prior knowledge?

No. The course is designed for people who are new to leadership or about to take on responsibility.

Will I receive an invoice?

Yes, automatically after purchase, with VAT shown separately.

Is the course also available in German?

Yes. Zum deutschen Kurs.

Which language applies to the contract?

[Placeholder: legal check. The contract language is German.]